Privacy Policy

Who this policy is about

This policy explains how PPEV Medical Tours (“PPEV”, “we”, “us”) handles personal information collected through this website. It applies to the website only.

Information we collect

We collect the information you choose to send us through our enquiry forms, which may include:

• your name;
• your country;
• your phone or WhatsApp number and email address;
• the category of help you are asking about and your preferred contact method;
• the content of the message you write to us.

Our web server may also record standard technical information such as your IP address and browser type for security and to operate the site. Please do not send sensitive medical records or confidential clinical information through the website.

How we use your information

• to respond to your enquiry and discuss how PPEV may be able to help;
• to coordinate with appropriate healthcare facilities and travel providers on your behalf, with your agreement;
• to keep basic records of our correspondence with you;
• to protect the website against spam and abuse.

Sharing your information

We do not sell your personal information. We share it only where necessary to act on your enquiry — for example with a healthcare facility you have asked us to approach — or with service providers who help us operate (such as our email and website hosting providers), or where required by law.

How long we keep it

We keep enquiry information only for as long as needed to handle your enquiry and any resulting arrangements, after which it is deleted or anonymised, unless a longer period is required by law.

Security

We take reasonable steps to protect the information you send us. No website transmission can be guaranteed to be completely secure, which is why we ask you not to send sensitive medical documents through the site and will instead arrange a secure method when documents are needed.

Your choices

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations we have to retain it. To make a request, contact us using the details below.

Changes to this policy

PPEV may update this privacy statement from time to time. The “last updated” date above shows when it last changed.

Contact

PPEV Medical Tours
722 B Jacquiline Street
Garsfontein
Pretoria
South Africa
0042
Email: info@ppevtours.co.za
WhatsApp: +27 63 355 3044